PRIVACY POLICY
We value every customer and want your online experience to be the best. To insure integrity, FENCECO™ will use any customer information collected by FENCECO™ only for identification and contact purposes. Regarding email, FENCECO™ does not send unsolicited or "spam" email. FENCECO™ only uses email addresses for communication during the business transaction. FENCECO™ does not sale or rent its email lists. It is against FENCECO™ policy to provide any information to any third party with the customer's prior permission.
PRICING/CURRENCY
All prices quoted are in U.S. currency. Shipping and handling are not included unless otherwise specified. Canadian customers paying in Canadian dollars will only be charged at the time of transaction the current exchange rate.
ORDER PROCESSING POLICY
If paying by credit card, your order will usually be shipped within 2-7 business days after receipt. If your order has been processed and you decide to cancel the order prior to shipment, there may be a $10.00 cancellation fee.
SHIPPING POLICY
Most of the fence products will be shipped via UPS, U.S. Mail, and Common Carrier (LTL) depending on the weight of your order.FENCECO™ uses many different freight companies trying to save our valued customer money.
Some shipments may be delivered on pallets. A forklift is generally used to offload these shipments, however the pallets can be broken open to b e offloaded by hand. Most residential deliveries can be taken off the truck by hand. The driver's only responsibility is to move your order to the rear of the truck for off loading. It is your (recipients) responsibility to remove the product. This only applies to Common Carrier deliveries, not UPS, FedEx, etc.
RETURN POLICY
FENCECO™ is certain you'll be satisfied with you're the fence products. If you have any questions concerning the fence products of interest, please do not hesitate to contact via telephone or email. One of our fence specialists will gladly help you with any questions concerning your fence project. Some products cannot be returned if they have been opened. However, if that rare occasion arises where you feel you must return an item, please contact us for return instruction within seven (7) days (via phone, email, or fax) of your receipt of product (s). All returns must have a RA number (return authorization number) clearly marked on the outside of the package. Any products returned must be in the original condition and in its original packaging contained. Any missing or damaged products will be deducted from your refund. Upon FENCECO™ receipt and inspection of the returned product (s), we will issue a refund for your product (s) if returned in the same condition it was when it was sent to you excluding any shipping and insurance cost for which you were responsible. The Customer is responsible for return shipping and insurance costs, which will not be reimbursed for any reason. We must receive returned product (s) within ten (10) days from which you contacted FENCECO™ regarding the return. Product (s) that include shipping, the actual shipping charge will be deducted. Returned product (s) may be subject up to a 25% restocking fee.
DAMAGE AND SHORTAGE POLICY
FENCECO™ takes extra precautions packaging our customer's orders to prevent damage and breakage. Sometimes on rare occasions, if your product (s) arrives damaged, you must contact FENCECO™ immediately (via phone, email, fax). Keep all the contents and original packing materials. Do not repack and do not return the items back to us until we notify you. In some situations this will void the insurance and we will not be able to give you a refund.
Any shortages or damaged must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, trucking company must be notified and a claim filed. Make all claims promptly. If you discover shortages or damages after the driver has left, it is your (the customer) responsibility to seek reimbursement from the trucking company for any shortages or damages. The freight/trucking company will provide the appropriate forms for filing a claim.
REFUSED SHIPMENTS
Orders refused by the customer where we have incurred a shipping expense, the customer agrees to pay a freight charges incurred.
SPECIAL ORDERS AND CUSTOMIZED PRODUCTS
Customized products and/or special orders are non-returnable and cannot be cancelled once the order has been placed.
